
So, you can check the operation status of Microsoft Services for Office 365 and try again. As this issue is related to Office online, it’s likely a case of services outage which could be region-specific or widespread. Check operation status of Microsoft Services.1] Initial checklistīefore you try the solutions below, you can do the following, and after each task see if you can create the document successfully without issues: Let’s take a look at the description of the process involved concerning each of the listed solutions. Disable Continuous Access Evaluation (CAE).Disable OneDrive sync for Office applications.If you’re unable to create new documents in Office 365 on your Windows 11/10 computer, you can try our recommended solutions below and see if that helps to resolve the issue on your system.

Unable to create new documents in Office 365 Investigations shows that this issue occurs when you try to create documents in Office online via the Office 365 portal.

If you run into problems with changes not syncing or merging properly, you might want to change your sync settings in OneDrive. On rare occasions, if an Office app closes unexpectedly, or if changes made from different devices can't be resolved, a sync conflict can occur. Most of the time, Office automatically syncs changes to Office files saved in OneDrive. For info about real-time co-authoring, see Collaborate on Word documents with real-time co-authoring, Collaborate on Excel workbooks at the same time with co-authoring, or Work together on PowerPoint presentations.įor info about syncing OneNote notebooks, see View the notebook synchronization status.Ĭhange sync conflict settings for Office files To collaborate on documents in real time in the Office desktop apps, you need a Windows computer running the latest version of Office and a Microsoft 365 subscription.
